Returns & Refunds

If you purchase from LuarmiroBooks.com, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

To cancel, please contact us at hello@luarmirobooks.com within 14 days of receiving your order.

Once you have told us you wish to cancel, you then have a further 14 days to return the books to us.

Books should be returned unused, undamaged and in a resalable condition. You may inspect the book as you would in a shop, but if it has been used, coloured in, written in, damaged or otherwise handled beyond what is reasonably necessary, we may reduce the refund to reflect any loss in value because the book is no longer in a resalable condition.

Opening or inspecting a book as you would in a shop does not remove your statutory cancellation rights.

Unless the item is faulty, damaged or incorrect, you are responsible for the cost of returning it to us.

Once we receive the returned item, or you provide satisfactory evidence that it has been sent back, we will process your refund within 14 days.

If you cancel your order under your statutory right to cancel, we will refund the price paid for the returned book(s) and the cost of our standard delivery option.

If you selected a more expensive delivery service, we will refund only the equivalent cost of standard delivery.

Refunds will normally be made using the original payment method.

If your book arrives damaged, faulty or is not the item you ordered, please contact us as soon as possible at hello@luarmirobooks.com.

Please include your order number and, where possible, photographs showing the problem.

Where a book is faulty, damaged or incorrect, your statutory rights are not affected. Depending on the circumstances, we will arrange an appropriate replacement or refund and cover reasonable return postage where a return is required.

Under UK consumer law, goods must be as described, of satisfactory quality and fit for purpose.

Customers may have a short-term right to reject faulty goods within 30 days of delivery. Other rights, including repair, replacement, price reduction or refund, may also apply depending on the circumstances.

Before returning anything, please email: hello@luarmirobooks.com.

Please include:

• your name
• order number
• the book(s) you wish to return
• the reason for the return, if applicable

We will then provide the appropriate return instructions.

Please do not send returns without contacting us first, as this may delay your refund.

Nothing in this policy affects your statutory rights under UK consumer law.